Privacy Policy

Kate Chesser / And Relax

Last updated: [19th June 2026]

This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website, purchase or access And Relax, join my mailing list, attend live sessions, use my digital resources, contact me, or otherwise interact with my services.

And Relax is a digital wellbeing product, membership and content library provided by Kate Chesser.

References to “I”, “me”, “my” or “the provider” mean Kate Chesser.

References to “And Relax” mean the digital product, membership, content library, recordings, live sessions, resources and related materials provided by Kate Chesser and hosted through Kajabi or any other platform used to deliver the product.

1. Who I Am

The data controller for your personal information is:

Kate Chesser
Email: [email protected]
Website: https://www.katechesser.com/

As the data controller, I am responsible for deciding how your personal information is collected, used and protected.

2. What Personal Information I Collect

I may collect and process the following types of personal information:

Contact information

This may include your name, email address, phone number, billing address or other contact details you choose to provide.

Purchase and payment information

This may include details of products or memberships purchased, payment status, subscription status, refunds, invoices and billing history.

I do not usually see or store your full card details. Payments are normally processed securely by third-party payment providers.

Account and login information

If you access And Relax through Kajabi or another online platform, information may be collected to create and manage your account, including your name, email address, login details, access history and product enrolment.

Communication information

If you email me, complete a form, reply to a message, contact me through social media, or ask for support, I may keep a record of that communication.

Health, wellbeing or personal information you choose to share

Because And Relax relates to wellbeing, you may choose to share personal information about your stress, sleep, habits, emotions, goals, health, lifestyle or personal circumstances.

Please only share what you are comfortable sharing.

Where information relates to your health or wellbeing, it may be treated as special category data under UK data protection law and handled with extra care.

Live session and community information

If you attend a live session, group call, challenge, community space or online discussion, I may process information you choose to share during that session or in that space.

If sessions are recorded, your name, image, voice, comments or contributions may be captured if you choose to appear on camera, speak or participate.

Marketing information

This may include your email preferences, whether you have opted in or out of marketing, links you click, emails you open, and your engagement with my content.

Website and technical information

When you visit my website, Kajabi pages or other online platforms I use, technical information may be collected automatically. This may include your IP address, browser type, device type, pages visited, time spent on pages, referring links and cookie information.

3. How I Collect Your Information

I may collect your personal information when you:

  • purchase And Relax or another product;

  • create an account;

  • join a membership;

  • sign up to my mailing list;

  • download a free resource;

  • complete a form;

  • attend a live session;

  • join a community or group space;

  • send me an email or message;

  • respond to a survey or questionnaire;

  • comment on posts or interact with my content;

  • visit my website or Kajabi pages;

  • book a session or consultation;

  • otherwise choose to provide your information.

I may also receive personal information from third-party platforms used to deliver my services, such as Kajabi, payment processors, email marketing platforms, booking systems, video platforms or social media platforms.

4. How I Use Your Personal Information

I may use your personal information to:

  • provide access to And Relax;

  • deliver digital products, memberships, recordings, live sessions and resources;

  • process payments, subscriptions, cancellations and refunds;

  • create and manage your account;

  • communicate with you about your purchase, membership or access;

  • send customer support replies;

  • send emails you have requested or signed up to receive;

  • send marketing emails where you have opted in or where I am otherwise legally allowed to do so;

  • personalise or improve my services;

  • understand how people use my website, products and emails;

  • manage live sessions, community spaces and member support;

  • keep appropriate business records;

  • comply with legal, tax, accounting, insurance and safeguarding obligations;

  • protect my business, website, content and users;

  • respond to complaints, disputes or legal claims.

5. Lawful Bases for Using Your Information

Under UK data protection law, I need a lawful basis to process your personal information.

Depending on the circumstances, I may rely on one or more of the following lawful bases.

Contract

I may process your information because it is necessary to provide a product, membership, session, download or service you have purchased or requested.

For example, I need your name and email address to give you access to And Relax.

Consent

I may rely on your consent where you have clearly agreed to something, such as joining my mailing list, receiving certain marketing emails, or allowing specific use of sensitive information.

You can withdraw consent at any time.

Legitimate interests

I may process your information where I have a legitimate business reason to do so, provided your rights and freedoms do not override that interest.

This may include improving my services, responding to enquiries, keeping business records, preventing misuse of my content, understanding customer engagement, or sending relevant updates to existing customers where permitted.

Legal obligation

I may process your information where I am legally required to do so, such as for tax, accounting, legal, regulatory or insurance reasons.

Special category data

If you voluntarily share health, wellbeing or other sensitive personal information with me, I will only use it where there is an appropriate lawful basis and condition under UK data protection law.

This may include where you have given explicit consent, where it is necessary for the provision of wellbeing support you have requested, or where it is needed to establish, exercise or defend legal claims.

6. Marketing Emails

If you sign up to my mailing list, download a free resource, join And Relax, or otherwise opt in to receive emails, I may send you emails about wellbeing resources, live sessions, new content, offers, products, services, updates and related information.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting me directly.

Even if you unsubscribe from marketing emails, I may still send you service-related emails about purchases, access, payments, cancellations, important product updates or legal information.

7. Live Sessions, Recordings and Replays

And Relax may include live EFT, visualisation, relaxation, self-hypnosis or wellbeing sessions.

Some live sessions may be recorded and made available as replays inside the product or membership area.

If a session is being recorded, I will aim to make this clear where reasonably possible.

If you do not want your image, name, voice or comments to appear in a recording, you can choose not to turn on your camera, not to speak, use a different display name where the platform allows, or avoid sharing personal information during the recorded session.

Please be mindful of what you share in live sessions or group spaces. Although members are asked to respect privacy, confidentiality cannot be fully guaranteed in a group or online community setting.

8. Community Spaces and Comments

If And Relax includes access to a group, comment area, community space, chat, live discussion or similar feature, any information you choose to post may be visible to other members.

Please do not share sensitive personal information unless you are comfortable doing so.

You are responsible for the information you choose to share in community spaces.

I may remove comments or posts that breach community guidelines, these terms, or any rules of the platform being used.

9. Children and Under-16s

And Relax is primarily intended for adults.

If someone under the age of 16 uses And Relax, joins a session or accesses any wellbeing, EFT, visualisation, self-hypnosis or relaxation material, this must only happen with the knowledge and written consent of a parent or legal guardian.

If I collect or process information relating to someone under 16, I will take appropriate care and may require parental or guardian involvement, depending on the service, safeguarding requirements, insurance conditions and professional judgement.

10. Sharing Your Information

I do not sell your personal information.

I may share your information with trusted third parties where necessary to run my business and provide my services.

This may include:

  • Kajabi or other course/membership platforms;

  • payment processors;

  • email marketing platforms;

  • booking systems;

  • video conferencing platforms;

  • cloud storage providers;

  • website hosting providers;

  • analytics providers;

  • accountants, bookkeepers or tax advisers;

  • legal, insurance or professional advisers;

  • regulators, authorities or law enforcement where required by law;

  • safeguarding professionals or emergency services where there is a serious risk of harm.

Third-party providers are only given access to the information they need to provide their services.

11. Third-Party Platforms

And Relax may be delivered through third-party platforms such as Kajabi, Zoom, Stripe, PayPal, email marketing software, social media platforms or other online tools.

These platforms may process your information according to their own privacy policies and terms.

I am not responsible for the privacy practices of third-party websites or platforms, but I aim to use reputable providers where possible.

12. International Transfers

Some third-party platforms I use may store or process personal information outside the UK.

Where this happens, I rely on appropriate safeguards where required, such as adequacy regulations, standard contractual clauses or the platform’s own data protection arrangements.

13. How Long I Keep Your Information

I only keep your personal information for as long as reasonably necessary.

How long I keep it depends on the type of information and why I collected it.

As a general guide:

  • purchase, payment and tax records may be kept for up to 6 years for accounting and legal reasons;

  • email marketing information may be kept until you unsubscribe or ask to be removed;

  • customer support messages may be kept for a reasonable period so I can manage enquiries and records;

  • live session recordings may be kept for as long as they are useful within the product or membership, unless removed earlier;

  • information relating to complaints, disputes, safeguarding, insurance or legal matters may be kept for longer where necessary.

When information is no longer needed, I will delete it, anonymise it or securely archive it.

14. How I Protect Your Information

I take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include using password-protected systems, reputable third-party platforms, secure payment processors and limiting access to personal information where appropriate.

However, no online system can be guaranteed to be completely secure.

15. Cookies and Analytics

My website, Kajabi pages or other platforms may use cookies or similar technologies to improve functionality, remember preferences, understand website usage and support marketing or analytics.

Cookies are small files stored on your device.

You can control or disable cookies through your browser settings, although some website features may not work properly if cookies are disabled.

Where required, you may be asked to consent to certain cookies.

16. Your Rights

Under UK data protection law, you have rights over your personal information.

Depending on the circumstances, these may include the right to:

  • access the personal information I hold about you;

  • ask for inaccurate information to be corrected;

  • ask for your information to be deleted;

  • ask me to restrict how I use your information;

  • object to certain types of processing;

  • ask for your information to be transferred to another provider;

  • withdraw consent where I rely on consent;

  • complain to the Information Commissioner’s Office.

To exercise your rights, please contact me using the details in this Privacy Policy.

I may need to verify your identity before responding to a request.

17. Complaints

If you have any concerns about how I use your personal information, please contact me first so I can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Website: www.ico.org.uk
Phone: 0303 123 1113

18. Changes to This Privacy Policy

I may update this Privacy Policy from time to time.

The latest version will be made available on my website, Kajabi product area, checkout page or other appropriate place.

If there are significant changes, I may notify you by email or through the product platform where appropriate.

19. Contact

If you have any questions about this Privacy Policy or how your personal information is used, please contact:

Kate Chesser
Email: [email protected]