Terms of Service
And Relax Digital Product, Membership, EFT, Visualisation and Self-Hypnosis Resources
These Terms of Service apply to the purchase and use of And Relax, a digital wellbeing product, membership and/or content library provided by Kate Chesser.
By purchasing, joining, accessing or using And Relax, you agree to these Terms and Conditions.
1. Provider Details
And Relax is provided by Kate Chesser.
References to “I”, “me”, “my” or “the provider” mean Kate Chesser.
References to “And Relax” mean the digital product, membership, programme, live sessions, content library, recordings, resources and related materials hosted through Kajabi or any other platform used to deliver the product.
2. About And Relax
And Relax provides digital wellbeing resources designed to support relaxation, emotional wellbeing, self-care, confidence, calm, habits, motivation, sleep, stress management and personal development.
The materials may include EFT tapping, guided relaxation, visualisation, meditation, self-hypnosis, journaling prompts, worksheets, audio recordings, videos, live online sessions, replays, downloads and written guidance.
These resources are intended for general wellbeing and personal development purposes only.
3. Not Medical or Psychological Treatment
The materials and sessions provided through And Relax are not medical advice, psychological therapy, counselling, diagnosis or treatment.
They are not intended to replace medical care, mental health support, therapy, medication, nutritional advice or advice from your GP, consultant, psychiatrist, psychologist, therapist or other qualified healthcare professional.
You are responsible for deciding whether these materials are suitable for you.
If you have any physical or mental health concerns, are currently receiving medical or psychological treatment, or are unsure whether EFT, self-hypnosis, visualisation, relaxation or meditation is appropriate for you, please seek advice from a qualified healthcare professional before using these materials.
4. Suitability and Safety
EFT, self-hypnosis, visualisation, relaxation and meditation recordings are generally safe for many people, but they may not be suitable for everyone.
You must not listen to or use any hypnosis, self-hypnosis, meditation, visualisation or relaxation recording while driving, operating machinery, supervising children, cooking, crossing roads, exercising, drinking alcohol, using recreational drugs, or doing anything that requires your full attention.
Only listen when you are somewhere safe, comfortable and able to relax undisturbed.
You remain in control at all times and may stop listening or participating at any point.
If you feel uncomfortable, distressed, disorientated, unsafe or unwell, please stop using the material and seek appropriate support if needed.
5. Mental Health and Medical Conditions
And Relax materials may not be suitable for everyone.
They may not be suitable if you have a diagnosed mental health condition, complex trauma, psychosis, schizophrenia, bipolar disorder, dissociative disorders, personality disorders, severe depression, suicidal thoughts, epilepsy, seizures, or any condition where relaxation, hypnosis, visualisation, meditation or emotional processing may be unsuitable without professional support.
If any of these apply to you, or if you are unsure, please speak to your GP, psychiatrist, therapist or other qualified professional before using the materials or taking part in any live sessions.
If you are in crisis, feel at risk of harming yourself or someone else, or need urgent support, please contact emergency services or an appropriate crisis service immediately.
6. Personal Responsibility
By using And Relax, you agree that you are taking full responsibility for your own health, wellbeing, choices, actions and results.
You agree to use the materials sensibly, safely and appropriately.
You understand that your response to EFT, self-hypnosis, visualisation, relaxation, meditation and personal development work is individual. Results vary from person to person and cannot be guaranteed.
7. Results and Outcomes
Kate Chesser makes no guarantee of specific outcomes.
The resources in And Relax are designed to support positive change, but results vary depending on many factors, including your personal circumstances, consistency of use, health, mindset, environment, readiness for change and willingness to engage with the process.
No claims are made that And Relax will cure, treat, prevent or diagnose any medical, psychological or emotional condition.
8. Live Weekday EFT and Visualisation Sessions
As part of And Relax, I aim to provide a live EFT, relaxation, self-hypnosis or visualisation session every weekday, where possible.
These live sessions are intended to offer regular support, encouragement and guided wellbeing practice for members.
However, live sessions are not guaranteed every weekday.
There may be occasions when I am unwell, on holiday, unavailable, attending to personal or professional commitments, affected by technical issues, or otherwise unable to deliver a live session.
Where possible, I may provide a recording, replay or alternative resource in place of a live session, but this is not guaranteed.
By joining And Relax, you understand and agree that the product includes access to the wider content, resources and support available inside the membership or product area, and that live weekday sessions are offered where reasonably possible but are not guaranteed as a fixed entitlement.
9. Recordings and Replays
Some live sessions may be recorded and made available inside the And Relax Kajabi product, membership area or content library.
Recordings may not always be available. This may be due to technical issues, privacy considerations, illness, holidays, platform issues, or my decision not to record a particular session.
If a recording is provided, it is for personal use only and must not be copied, shared, downloaded, distributed, republished or used outside And Relax unless written permission has been given.
10. Digital Access
After purchase, you will receive access to the relevant digital materials through Kajabi, email, app, download link, membership area or another platform specified at the time of purchase.
You are responsible for ensuring that you have suitable internet access, device compatibility and audio playback capability.
Kate Chesser is not responsible for issues caused by your device, internet connection, email settings, software, browser, app store, third-party platform or failure to access your own account.
If you experience access issues, please contact me using the contact details provided at purchase.
11. Digital Content and Cancellation Rights
Because And Relax includes digital content, access may be provided immediately after purchase.
Under UK consumer rules, you usually have a 14-day right to cancel an online purchase. However, different rules apply to digital content such as downloads, streaming services, digital memberships, audios and online resources.
If you choose to access, download, stream or use the digital content immediately, you may lose your right to cancel once access has begun.
By purchasing And Relax and accessing the digital materials immediately, you acknowledge that you are requesting immediate access to the content and that you may lose your 14-day cancellation right once access has started.
This does not affect your statutory rights if the digital content is faulty, not as described or not provided with reasonable care and skill.
12. Refund Policy
Due to the digital nature of And Relax, refunds are not normally provided once access has been granted, downloaded, streamed or used.
Refunds may be considered at my discretion where required by law, where there has been a technical issue that cannot reasonably be resolved, or where the product is not as described.
To request support with access or a refund query, please contact me using the contact details provided at purchase.
13. Memberships and Subscriptions
If And Relax is purchased as a membership or subscription, you will be billed at the interval stated at the time of purchase unless cancelled.
You are responsible for cancelling your subscription before your next payment is due if you no longer wish to continue.
Cancellation stops future payments but does not usually entitle you to a refund for payments already made or for the current billing period, unless required by law.
Access to membership content may end when your subscription is cancelled, expires or payment fails.
14. Payment
Prices are shown at the time of purchase.
Payment must be made in full before access to And Relax is granted, unless otherwise agreed.
I reserve the right to change prices, offers, content, bonuses or product availability at any time.
Price changes will not affect purchases already completed, but they may apply to future purchases, renewals, offers or subscriptions.
15. Availability of Content
I aim to provide regular access to digital wellbeing resources within And Relax, but I reserve the right to update, change, replace, pause, remove or vary the content, live schedule, recordings, bonuses or resources at any time.
Membership content may evolve over time. New materials may be added, older materials may be removed, and the format of support may change depending on the needs of the membership, my availability, technical platforms and professional judgement.
No specific live session, topic, recording, resource, bonus or outcome is guaranteed.
16. Intellectual Property
All And Relax recordings, videos, written materials, workbooks, downloads, scripts, audios, images, branding, resources and related content are the intellectual property of Kate Chesser unless otherwise stated.
You are purchasing access for your own personal use only.
You may not copy, share, reproduce, resell, distribute, upload, publish, teach, record, adapt, edit, translate, create derivative works from or use the materials commercially without written permission.
You may not share your login details, download links or membership access with anyone else.
17. Personal Use Only
And Relax is for individual, personal use only.
The materials are not licensed for use with clients, groups, classes, workshops, professional practice, commercial programmes, public events, paid communities or workplace wellbeing sessions unless written permission has been given by Kate Chesser.
Practitioners, coaches, therapists, teachers or wellbeing professionals must not use these resources with clients or groups without prior written consent.
18. Working with Under-16s
And Relax is primarily intended for adults.
If And Relax materials, sessions or resources are to be used by someone under the age of 16, written consent must be obtained from a parent or legal guardian before access or participation.
Where live sessions, EFT, self-hypnosis, relaxation, visualisation or wellbeing support involves someone under 16, a parent or legal guardian may also be required to be present, depending on the nature of the session, safeguarding requirements, insurance conditions and professional judgement.
For hypnotherapy or self-hypnosis-related work with clients under 16, written parental or guardian consent is required before the treatment, session or activity takes place.
Where required by insurance conditions, safeguarding procedures or professional judgement, a parent or guardian must remain present during the session.
For EFT, relaxation, visualisation or other wellbeing work with clients under 16, written parental or guardian consent is required, and a parent or legal guardian may be required to be present at all times in accordance with insurance conditions and safeguarding requirements.
19. Community Conduct
If And Relax includes access to a live session, group space, comment area, community, chat, group call or online discussion, you agree to behave respectfully and responsibly.
You agree not to post or share anything abusive, discriminatory, offensive, threatening, defamatory, unlawful, misleading, harmful, promotional, spammy or inappropriate.
You agree not to give medical, psychological, financial or legal advice to other members.
You agree to respect the privacy of other members and not share their personal information, comments, images, stories or experiences outside the group or membership area.
I reserve the right to remove comments, restrict access or remove any member who behaves inappropriately, breaches these terms, disrupts the group or makes the space feel unsafe for others.
20. Privacy and Confidentiality
Any personal information provided by you will be handled in accordance with my Privacy Policy.
By purchasing or using And Relax, you agree that your information may be used to process your order, provide access to your materials, manage your account, communicate with you, deliver customer support and provide relevant updates about your purchase or membership.
If you choose to share personal information during a live session, in a group space or within a community area, please be aware that other members may see or hear what you share.
Although members are asked to respect each other’s privacy, confidentiality in a group or online community setting cannot be guaranteed.
21. Technology and Access Issues
I aim to provide reliable access to And Relax but cannot guarantee uninterrupted access at all times.
Access may occasionally be affected by maintenance, platform issues, internet disruption, third-party provider problems, app issues, payment issues or technical faults.
Where possible, I will take reasonable steps to resolve access issues, but I am not responsible for failures caused by third-party platforms, internet providers, Kajabi, payment processors, email providers, app stores or your own device or connection.
22. Changes to These Terms
I may update these Terms and Conditions from time to time.
The version that applies to your purchase will usually be the version available at the time of purchase, unless changes are required for legal, regulatory, insurance, platform, safeguarding or operational reasons.
Continued use of And Relax after updated terms are made available may be treated as acceptance of the updated terms.
23. Limitation of Liability
Kate Chesser is not liable for any loss, injury, damage, distress, reaction, interruption, technical issue, inability to access content, or outcome arising from your use or misuse of And Relax, except where liability cannot legally be excluded.
You agree to use the materials responsibly and to stop using them if they do not feel suitable for you.
Nothing in these terms limits your legal rights or excludes liability where it would be unlawful to do so.
24. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales.
25. Contact
For questions about these Terms and Conditions, your purchase, access issues, subscription, cancellation or refund queries, please contact Kate Chesser: [email protected]
