Terms of Service

Last updated: 25th May 2026

These Terms of Service govern the purchase and use of Pressure Performance Coaching for Golfers, a 12-week 1:1 coaching programme provided by Kate Chesser (“I”, “me”, “my”, “we”, “us”).

By purchasing this programme, you agree to these Terms of Service.

1. The Service

Pressure Performance Coaching for Golfers is a 12-week 1:1 coaching programme designed to support competitive golfers with the mental side of performance.

The programme includes:

  • 8 private coaching sessions over 12 weeks

  • Messaging support between sessions

  • Guided resources and/or digital materials where included

  • Practical tools relating to confidence, composure, performance under pressure, preparation, reset and recovery

The exact contents of the programme are as described on the sales page and/or checkout page at the time of purchase.

2. Important Disclaimer

This programme is intended for coaching, education and performance support purposes only.

It is not medical care, psychotherapy, counselling, psychiatric treatment, or a substitute for diagnosis or treatment by a doctor or other regulated healthcare professional.

No guarantee is given that you will achieve any particular golfing result, score, handicap reduction, ranking, or performance outcome. Results will vary from person to person and depend on a range of factors, including your engagement with the process and application of the work.

If you have concerns about your mental or physical health, you should seek appropriate professional advice from a qualified healthcare provider.

3. Eligibility

You must be at least 18 years old to purchase this programme, unless I have expressly agreed in writing to work with a minor and all necessary parental or guardian permissions have been provided.

You agree that the information you provide when booking or purchasing is accurate and complete.

4. Payment

The price of the programme is stated on the relevant sales page or checkout page at the time of purchase.

Payment may be offered either:

  • in full; or

  • by an agreed payment plan

Where a payment plan is selected, you agree to complete all scheduled payments on time.

If any payment is missed or declined, I reserve the right to pause access to coaching sessions, support, or programme materials until payment is brought up to date.

All prices are stated in GBP unless otherwise specified.

5. Booking and Session Use

Sessions must be booked and used within the 12-week programme period unless otherwise agreed in writing.

If you need to reschedule a session, at least 24 hours’ notice is required. If less than 24 hours’ notice is given, or if you do not attend a booked session, I reserve the right to treat that session as used.

If I need to reschedule a session, I will offer an alternative appointment as soon as reasonably possible.

6. Client Responsibility

You understand that coaching is a collaborative process and that your progress depends in part on your own participation, honesty, effort and follow-through.

You remain solely responsible for:

  • your decisions, actions and results

  • how you use the information, tools and support provided

  • your physical, mental and emotional wellbeing during the programme

7. Digital Resources and Materials

Where the programme includes audio recordings, written materials, templates, routines, or other digital resources, these are provided for your personal use only.

You may not copy, share, reproduce, distribute, sell, republish, upload, or otherwise make these materials available to any third party without prior written permission.

All intellectual property rights in the programme materials remain with me unless otherwise stated.

8. Cooling-Off Rights and Cancellation

If you are purchasing as a consumer online, you may have a legal right to cancel within 14 days of purchase.

By purchasing this programme, you expressly request that the service may begin during this 14-day cancellation period where applicable.

If you cancel within the 14-day cancellation period after the service has started, I may deduct an amount reflecting the coaching sessions, time, and resources already provided up to the point of cancellation, as permitted by law.

If digital content is supplied to you immediately and you expressly agree to this at checkout, your cancellation rights in relation to that digital content may be affected once supply begins.

To cancel, you must notify me in writing at: [email protected]

9. First Session Fit Guarantee

I want you to feel confident that this is the right support for you.

If, after your first full coaching session, you genuinely feel that the programme is not the right fit, you may email me within 48 hours of that session and request to end the programme.

In that case, I will refund the remainder of your investment, less:

  • the value of the session already delivered

  • the value of any resources or materials already provided

This guarantee applies only once per client and does not apply where further sessions have been attended after the first full session.

Nothing in this guarantee affects your statutory consumer rights.

10. Refunds After the First Session

Except where required by law or covered by the First Session Fit Guarantee above, payments are non-refundable.

No refunds will be given for:

  • unused sessions

  • failure to attend sessions

  • change of mind after the applicable cancellation period

  • lack of results where the programme has been delivered as described

11. Confidentiality

I will treat the information you share during coaching as confidential, except where:

  • disclosure is required by law

  • there is a serious concern about your safety or the safety of another person

  • disclosure is necessary for lawful safeguarding reasons

  • you have given permission for information to be shared

You agree not to share confidential or proprietary information belonging to me or other clients.

12. Privacy and Data Protection

I will process your personal data in accordance with my Privacy Policy.

My Privacy Policy explains what personal data I collect, why I collect it, how I use it, how long I keep it, who I may share it with, and your rights under applicable data protection law.

Please read the Privacy Policy here: Privacy Policy

13. Conduct

I reserve the right to end the coaching relationship without refund for future unpaid services if your behaviour is abusive, threatening, inappropriate, discriminatory, or repeatedly disruptive.

Where this happens, I will only retain sums reasonably due for services already provided, subject to your legal rights.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.

Subject to the above, I will not be liable for:

  • indirect or consequential loss

  • loss of opportunity

  • loss of income, business, contracts, goodwill, data or reputation

  • outcomes arising from decisions you make during or after the programme

My total liability arising out of or in connection with the programme shall not exceed the amount you paid for the programme.

15. Changes to the Programme

I reserve the right to make reasonable changes to the programme where necessary, provided the overall nature of the service is not materially reduced.

I also reserve the right to update these Terms from time to time. The version in force at the time of your purchase will apply to that purchase unless a change is required by law.

16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law allows otherwise.

17. Contact

If you have any questions about these Terms, please contact:

Kate Chesser
Email: [email protected]
Website: https://www.katechesser.com/