Terms and Conditions & Disclaimer

Kate Chesser – Online Coaching Services

Last updated: 12 March 2026

These Terms and Conditions apply to all online coaching services, programmes, sessions, and digital materials provided by Kate Chesser.

By purchasing or participating in any coaching service, you confirm that you have read, understood, and agreed to these Terms.

1. Scope of Services

Kate Chesser provides online coaching focused on performance, mindset, confidence, emotional regulation, and personal development.

Services may include:

One-to-one coaching sessions
Group coaching sessions
Online programmes or courses
Educational materials, recordings, or resources
Techniques such as EFT (Emotional Freedom Technique), hypnotherapy, guided visualisation, and other mental performance methods

All services are provided for educational and personal development purposes.

These services are not medical, psychological, or psychiatric treatment and are not intended to diagnose, treat, cure, or prevent any medical or mental health condition.

If you have concerns regarding your physical or mental health, you should consult an appropriately qualified healthcare professional.

2. Client Responsibility

By participating in coaching services, you acknowledge that:

You are responsible for your own decisions, actions, and results.
You participate voluntarily and agree to engage fully in the coaching process.
Coaching, EFT, and hypnotherapy techniques are tools designed to support personal development and performance, and results depend on individual participation and application.

3. Results Disclaimer

Every individual is different and results will vary.

While many clients experience improvements in mindset, confidence, emotional regulation, or performance, specific outcomes cannot be guaranteed.

Kate Chesser makes no guarantee regarding:

Sporting performance
Financial outcomes
Personal achievements
Emotional or behavioural changes

4. Payment

All prices are listed in GBP unless otherwise stated.

Payment must be made in full or via agreed instalments before services begin.

Failure to complete payments may result in suspension of access to coaching services or programme materials.

5. 14-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a refund within 14 days of purchase.

To qualify for the guarantee:

The request must be made within 14 days of the original purchase date.
Refund requests must be submitted by email to [email protected].

After the 14-day period has passed, purchases are non-refundable.

Refunds will not be issued for coaching sessions that have already been delivered.

Nothing in this clause affects your statutory rights under UK consumer law.

6. Cancellations and Rescheduling

For one-to-one coaching sessions:

A minimum of 24 hours’ notice is required to reschedule.
Sessions cancelled with less than 24 hours’ notice may be forfeited.

Missed sessions are not refundable.

7. Confidentiality

All information shared during coaching sessions will be treated as confidential.

Confidentiality may only be broken if:

Disclosure is required by law; or
There is a risk of serious harm to the client or others.

Participants in group coaching agree to respect the confidentiality of other members.

8. Intellectual Property

All materials, recordings, scripts, frameworks, and resources provided remain the intellectual property of Kate Chesser.

They may not be copied, reproduced, distributed, or shared without written permission.

Materials are provided for personal use only.

9. Limitation of Liability

To the fullest extent permitted by UK law, Kate Chesser shall not be liable for any indirect or consequential loss arising from participation in coaching services.

Total liability is limited to the amount paid for the service in question.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

Contact

Kate Chesser
Email: [email protected]